Coronavirus (COVID-19)

Our Clinics are Re-opening!

Following government guidelines our clinics have started to re-open.

We are offering medical treatments only, in line with safety recommendations.

We will reopen all clinics with all treatments from Saturday 4th July.

The treatments that we provide will, of course, be of the highest standard and we are so grateful of your support over the years and also through these difficult few months.

We look forward to hearing from you.

The team at the Chiltern Medical Clinic.

Is our clinic a safe place for your treatment following the COVID-19 outbreak?

The well-being and safety of our patients, staff and the general public as a whole is of the utmost importance to us. As such, we have put strong processes in place to ensure your visit is safe and we are contributing to the national efforts of limiting this awful contagious disease.
• All of our clinic staff will be regularly screened for COVID-19.
• All our patients will be screened by questionnaire at the pre-booking stage.
• Any member of staff who develops symptoms or tests positive for the disease, (or if someone they live with develops symptoms or tests positive), will not be permitted to enter the clinic.
• Our Clinics are CQC registered and as such we have extensive experience with infection prevention measures and clinical protocols. Precautions will be taken throughout the clinic and our staff have extensive training in infection prevention.
• Our staff will be wearing appropriate personal protection equipment (PPE), including masks, eye protection, gloves and plastic aprons.
• We have measures in place, such as limiting numbers of bookings and allocating longer appointment times to limit number of patients on the premises at any one time so, ensuring social distancing as far as is possible.
• We will keep one treatment room free at all times to ensure plenty of time is available to clean treatment rooms after treatments.

Before your visit

If you have visited our clinic before, your experience may feel a bit different however, we will do our best to ensure it is a pleasant one nevertheless.
Despite the fact that progress has been made in reducing the number of COVID-19 infections in the UK, when you next come to the Chiltern Medical Clinic the virus will most likely still be present in our communities to varying degrees. One way we can help to reduce risks of COVID-19 virus spreading in the community is to limit your time spent in the clinic. One way to achieve this is to try to ensure that most of the information we require is obtained ahead of your face to face appointment. In addition, we will provide you with the necessary information and advice that you will need ahead of your visit.

Telephone or email consultation

We will endeavour to offer as much information over the phone or by email and indeed carry out as many consultations or pre-consultations by this method.
We have devised a pre-consultation / treatment COVID-19 risk questionnaire which will need to be seen by patients who are booking.
It will be sent by email or indeed read out by the receptionist over the phone and completed in this way. It is a screening questionnaire for COVID-19 infection and risk.
We will be unable to book patients if they fail this risk assessment questionnaire but this process will be repeated again after an agreed period of time from 1 to 14 days depending at what stage the patient may be potentially in the course of an infection or of exposure to infection or self-isolation.
You need to inform us if anything changes between the time of completing the questionnaire and your clinic appointment that would cause you to fail the questionnaire as in this event your appointment will need to be cancelled.

Visiting the clinic

• Hand sanitiser will be available for you to use upon entry to the reception area, before entering the consultation room and on departure.
• On entering the clinic, you will be required to have your temperature taken.
• A pre-consultation risk questionnaire will be checked on entry to the clinic
• Patients will be asked to wear masks when appropriate. If you wish to wear a mask, we can provide one at the clinic.
• We aim is to limit the duration of time each patient is in the clinic and also to limit crossover of patients in the clinic.
• When visiting our clinic, you will be asked to arrive 15 minutes before your appointment time. We may not be able to accommodate patients who arrive late. Should you arrive earlier you will be asked to wait outside, until it is time for your appointment.
• You will be required to follow social distancing rules and whenever possible to keep the 2 meters recommended distance.
• To ensure the safety of everyone in the clinic, patients will be asked to come alone and for any accompanying person to wait outside. Should you need a person with you – for translation, mobility needs and similar – please confirm this at the time of your booking.
• Please do not bring personal possessions to the clinic. Please limit the wearing of jewellery.
• We will limit numbers in the waiting room and refreshments area.
• Toilets will remain available and will be cleaned periodically.
• Patients will be asked to attend with no make-up for facial assessment and treatment.

Having surgery or an aesthetic medical treatment during / after COVID-19
• We are following all government guidance which is relevant to our practice and the advice and guidance of other regulatory bodies including the Care quality commission, GMC, BCAM and indeed many other relevant organisations and bodies. We have kept a close eye on the latest developments and have been busy during this lockdown period in this regard to ensure that we are at the forefront of the latest and most accurate advice which is available to us.
• We have implemented the appropriate measures in our practice and are complying with the guidelines of our regulatory bodies and our insurers.
• We feel now is the right time for us to open our clinics in a safe and responsible manner.
• Things will be slower for a while as both patients and staff adapt to new measures but we will evolve and adapt and we will call this for now a “soft” opening.
• We retain the right to refuse appointments/treatments to high risk individuals at this time but that will be assessed on a case by case basis in a fair and equitable manner.
• We retain the right not to offer any treatments that we perceive to be higher risk at any time during this period.

How do I book an appointment?

To make an appointment for a consultation please call 0118 958 2016 or 01491 873 989 (ring either number as there is one central diary system) or use our online contact form at www.chilternmedical.co.uk.
Please note, we may not be able to book a consultation for your procedure of interest now as we need to ensure it is safe to do so. We are taking guidance from Public Health England. We will be able to keep you informed as to when consultations become available.

Rebooking existing appointments?

If we had to postpone your appointment, we will be in touch to rebook your appointment.
Please rest assured that we are committed to resuming your treatment as soon as possible. Thank you for your understanding and we kindly ask that you are patient while we get everything back and up and running to full capacity safely.

What happens if I develop symptoms close to my appointment or procedure?

If you, or anyone who lives with you, have symptoms related to Covid-19, please do not come to the clinic. These symptoms primarily include a dry cough and/or a temperature of 37.8°C or higher. Other symptoms of the disease are less frequent but may affect you. These include a loss of the sense of taste or smell, fatigue, confusion, sore throat, vomiting and diarrhoea. However, we recommend that you inform your clinical coordinator at the earliest opportunity if you develop ANY symptoms of feeling unwell.

What measures are in place to ensure I am safe during surgery?

Infection prevention precautions will be in place throughout the clinics. Our staff are experienced and will use appropriate PPE and follow strict infection prevention protocols.

Are your staff screened for Covid-19?

Yes, all staff delivering patient care will be screened regularly.

I’ve had Covid-19, are the risks higher if I have surgery?

If you have recovered and are physically fit and healthy then the risk of surgery should not be heightened because of your previous Covid-19 diagnosis. However, some Covid-19 patients experience long periods of recovery. You should make your surgeon aware of your experience and be open and honest about all your medical history so that a fully informed decision can be made about your suitability for surgery.